Order Processing Time

All orders placed through DIORO NYC are processed within 1–2 business days, excluding weekends and holidays.

Orders that are custom-made, personalized, or produced on demand may require additional processing time. Customers will be notified if extended production time is required.

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Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times:

• United States: 5–7 business days

• International: 7–21 business days

Delivery times are estimates and are not guaranteed.

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Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 48 business hours to update.

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Shipping Carriers

DIORO NYC ships using trusted carriers including USPS, and FedEx, depending on destination and shipping method selected.

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Shipping Insurance

All jewelry shipments are insured up to the declared value of the item.

DIORO NYC is not responsible for packages marked as delivered by the carrier.

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Lost, Stolen, or Delayed Packages

DIORO NYC is not liable for:

• Shipping delays caused by carriers, weather conditions, customs processing, or other circumstances beyond our control

• Packages marked as delivered by the carrier

In the event of a confirmed lost package, a claim will be filed with the carrier. Replacements or refunds are issued only after official carrier confirmation.

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Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete shipping information.

DIORO NYC is not responsible for:

• Orders delivered to incorrect addresses provided by the customer

• Packages returned due to address errors

Returned packages may be reshipped at the customer’s expense.

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Customs, Duties & Taxes (International Orders)

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the sole responsibility of the customer and are not included in the order total or shipping cost.

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Final Sale Items

All custom, personalized, engraved, or made-to-order items are final sale and are not eligible for returns, exchanges, or refunds.

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Contact Information

For shipping-related inquiries, please contact us at:
DIORO NYC 
info@dioro.us
23 W 47th NY NY 10036
Tel: 917-805-2576