Privacy policy

PRIVACY POLICY

DIORO NYC, LLC  |  Effective Date: May 27, 2026

This Privacy Policy describes how DIORO NYC, LLC ("DIORO NYC," "we," "us," or "our") collects, uses, and shares information about you when you visit our website at www.dioro.us, make a purchase, or interact with us, including through SMS/text messaging communications.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information you provide directly to us, including:

  • Name, email address, phone number, and mailing/billing address
  • Payment information (processed securely through third-party processors)
  • Purchase history and product preferences
  • Communications you send us, including customer service inquiries
  • Information you provide when signing up for SMS/text message communications

2. SMS / TEXT MESSAGE COMMUNICATIONS

DIORO NYC, LLC offers SMS text messaging to provide order updates, promotional offers, and important communications. By providing your phone number and opting in to receive text messages, you agree to the following:

  • You consent to receive recurring automated marketing text messages (e.g., promotions, offers, reminders) and transactional messages (e.g., order confirmations, shipping updates) from DIORO NYC, LLC at the phone number you provide.
  • Consent to receive SMS messages is NOT a condition of purchase.
  • Message frequency varies. You may receive up to 4-6 messages per month.
  • Message and data rates may apply. Check with your mobile carrier for details.
  • To opt out at any time, reply STOP to any text message from us. You will receive a final confirmation message and no further messages will be sent.
  • To get help, reply HELP to any text message from us or contact us at info@dioro.us.
  • Carriers are not liable for delayed or undelivered messages.

Supported carriers include: AT&T, Verizon Wireless, T-Mobile, Sprint, Boost Mobile, MetroPCS, U.S. Cellular, and other major US carriers.

By opting into our SMS program, you confirm that: (a) you are the account holder or have the account holder's permission; (b) you are 18 years of age or older; and (c) you have read and agree to this Privacy Policy and our Terms of Service.

3. HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process transactions and send related information, including purchase confirmations and invoices
  • Send promotional communications about products, services, and events offered by DIORO NYC, LLC (you may opt out at any time)
  • Send SMS/text messages as described in Section 2
  • Respond to comments, questions, and requests
  • Monitor and analyze trends, usage, and activities in connection with our website
  • Detect, investigate, and prevent fraudulent transactions and other illegal activities
  • Comply with legal obligations

4. SHARING OF INFORMATION

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

  • Service Providers: We may share your information with third-party vendors and service providers that perform services on our behalf, such as payment processing, SMS delivery, email marketing, and analytics.
  • Business Transfers: If DIORO NYC, LLC is acquired, merged, or sold, your information may be transferred as part of that transaction.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal process.

We do not share your phone number or SMS opt-in data with third parties for their own marketing purposes.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including SMS communication records, unless a longer retention period is required by law.

7. SECURITY

We take reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet transmission is completely secure.

8. YOUR CHOICES

You may opt out of receiving promotional emails from us by following the instructions in those emails. If you opt out, we may still send you non-promotional communications. To opt out of SMS messages, reply STOP to any message we send.

9. CHILDREN'S PRIVACY

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page with an updated effective date.

11. CONTACT US

If you have any questions about this Privacy Policy or our SMS practices, please contact us:

DIORO NYC, LLC

New York, NY, United States

Email: hello@dioro.us

Website: www.dioro.us